Different issues may come up during the event that are unique to each participant. 

-Make sure you have a stable internet connection. If your house, office, or other wifi connection is weak, consider using her hotspot connection from your phone (4G). 

-In the case a live frame freezes or you have a slow connection because of streaming, refresh your page. 

-If you are facing specific issues with the platform or unsure of where to find a session or something else, please get in touch with the Step team through the Step Info Desk (clearly marked in the Expo section of the event platform),, through [email protected], through the Livechat on the website (the comment bubble on the website pages), or through the different FAQs on this page. 

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